Privacy
Privacy notice
How NEMORA handles personal information on this website.
Last updated: October 2026
Who we are
This website is run by NEMORA, a web design studio based in Stoke-on-Trent, Staffordshire. You can contact us about privacy at daniel@nemora.uk.
What we collect
This website doesn’t use cookies or advertising trackers. When you send us a message through the contact form, we receive the details you type in: your name, email address, and, if you choose to give them, your phone number, business name, the package you’re interested in and your message. If the form can’t reach us for any reason, it opens your own email app with your message filled in instead.
We use your details only to reply to you and, if you go ahead, to provide our services. Our lawful basis is your request for information and, where relevant, our contract with you. To stop the form being misused, we also keep a scrambled (hashed) version of your internet address for one hour; it can’t be turned back into your address.
Visit statistics
To see how many people visit and which pages are popular, we keep a simple count of visits. For each page you open we record the page address, the website that linked you here (just its name, for example google.com), whether you’re on a phone, tablet or computer, and the country your connection comes from. To count unique visitors without cookies, your IP address and browser type are combined with a random code that changes every day and turned into a one-way code; your IP address itself is never stored, and the code can’t be traced back to you or linked from one day to the next. No cookies are set and nothing is stored on your device. This runs on Cloudflare, our hosting provider. Our lawful basis is our legitimate interest in understanding how our website is used. Visit statistics are deleted after 13 months. If your browser sends a “Do Not Track” or “Global Privacy Control” signal, we don’t count your visit at all.
How long we keep it
Messages are deleted automatically after 2 years, or sooner if you ask. If you become a client, we keep business records for as long as the law requires.
Who sees it
Only us, through a password-protected admin area. Messages are stored securely by Cloudflare, our hosting provider, and our email is provided by Microsoft; both process data on our behalf under data protection agreements, which may involve servers outside the UK with appropriate safeguards. We never sell your information or use it for advertising.
Your rights
You can ask to see, correct or delete the information we hold about you, or object to how we use it, by emailing us. If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.